Shipping Policy
Shipping Policy
1. Processing Time: We strive to process and ship your order within 1-2 business days after payment confirmation.
2. Shipping Methods: We offer a variety of shipping methods to suit your needs. Please review your options at checkout.
3. Shipping Times: Shipping times vary depending on the destination and selected shipping method. Estimated delivery times will be displayed during checkout.
4. Tracking Information: We provide tracking information for most orders. You can track your shipment via the provided tracking number.
5. Shipping Fees: Shipping fees are calculated based on the chosen shipping method, package weight, and destination. These fees will be displayed during the checkout process.
Return & Exchange Policy
Taboue - Return Policy
Last Updated: October 24, 2023
1. Introduction
At Taboue, we strive to provide quality women's lingerie. We want our customers to be satisfied with their purchases. This Return Policy outlines the terms and conditions for returning products.
2. Returns Period
We offer a 15-day return period for most products purchased from our store. This period begins from the date you receive your order.
3. Eligibility
To be eligible for a return, the product must meet the following conditions:
It must be in its original, unopened, and unused condition.
All tags and packaging must be intact.
The product must not be on our non-returnable list (see section 4).
It must have been purchased directly from Taboue.
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4. Non-Returnable Items
Certain products are not eligible for return due to hygiene and safety concerns. These include:
Lingerie items with broken seals or tags removed.
Products that have been used or washed.
Intimate or personal care products.
Items listed as non-returnable in the product description.
5. Return Process
If you wish to return an eligible product, please follow these steps:
Contact our Customer Support within the 15-day return period.
Provide your order number, a description of the product you wish to return, and the reason for the return.
Our Customer Support team will guide you through the return process, providing you with return instructions.
6. Refund Process
Once we receive your returned item and verify its eligibility, we will initiate the refund process within 7 business days. The refund will be issued to your original payment method.
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the return is due to a product defect or an error on our part.
8. Restocking Fees
We do not charge restocking fees for most returns. However, in specific cases, a restocking fee may apply based on the product and return condition.
9. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact our Customer Support at support@taboue.com.